Patient Portal

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Meet Our Staff

Our staff go the extra mile to make sure that you and your family receive the extraordinary level of care that you deserve.


Catherine (Cat) Hiles
Certified Paraoptometric Technician

Originally from England, U.K., Cat was new to the world of optometry when she joined our team in January 2016.  She earned her Bachelor of Arts degree from University of Wales Trinity St. David in 2001.  She went on to run a Graphic Design Company for 10 years in the U.K. and later facilitated on a creative industries for microenterprises project at the University UWTSD, as well as lecturing in the field of design.  Feeling the urge to help people, Cat moved to Thailand in 2011 to become TEFL certified to teach English, where she lived for a year.  She has travelled extensively and worked in other parts of Asia, teaching at schools and orphanages.  She has even taught monks to read and write!  She travelled to Peru in 2014 where she lived for 8 months co-managing a healing and yoga center, additionally practicing the art of Reiki healing.  It was there that she met her husband, who persuaded her to make Cincinnati a home! She works as a freelance graphic designer, creates art and renovates furniture in her spare time. Cat enjoys meeting new patients and catching up with established ones, helping people in any way she can! She will take you through a series of tests and checks and discuss any problems you may be having.  You can always pick her out- she is the one with the "very" British accent!


Mandy Meadows
Licensed Optician

Mandy is the newest addition to our eye care family! Born and raised in Cincinnati, Ohio, she has been in the business almost 10 years, making eyes one of her passions. She has a great perspective on what frame selection to have in our office, along with pairing them with the best lens choice to meet your needs! In addition to frame selection, she is a master at adjustments and cleanings.  When Mandy is not helping our patients see and look their best, she is off loving on her animals. Like many of us, her three pets are like her children. However, her heart lies with being a pit bull advocate. She has one of her own and tries to volunteer and fund raise whenever possible. Mandy attended college at The University of Muskingum, where she played volleyball. After college, the passion never died. She coached club volleyball through college. Since she has been out of college, she has coached for both Lockland High School and Cincinnati Country Day School. The game keeps her driven, but the kids steal her heart every year.


Ann Rack
Front Desk/Insurance Liaison

Ann is a Cincinnati native and is the first face you see when you walk in our doors! She is the youngest of our team and is currently studying to pursue a career in Health Information Management at Cincinnati State. Ann came to us with past retail experience, making this her first position in the medical field. The optical world is brand new to her, but she has learned and gained so much experience already. Her position with us entails working with insurance companies to answer any questions about your eligibility and benefits for the current year, while also maintaining each patient record. She also assists in seamlessly creating appointments in our books.  Outside of the office, Ann loves to spend time with her family, including the four-legged ones (two pups and a hedgehog)!